{"id":2120,"date":"2026-08-07T10:31:55","date_gmt":"2026-08-07T15:31:55","guid":{"rendered":"https:\/\/hotelverano.com.co\/site\/?page_id=2120"},"modified":"2026-08-07T10:40:53","modified_gmt":"2026-08-07T15:40:53","slug":"guest-information","status":"publish","type":"page","link":"https:\/\/hotelverano.com.co\/site\/en\/guest-information\/","title":{"rendered":"Guest Information"},"content":{"rendered":"

Do you have any questions or need more information?<\/h3>\t\t\t
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IMPORTANT SERVICE DETAILS<\/h3>\n<\/div>\n\t\t<\/div><\/div><\/div>
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Our service is fully self-service. Virtual check-in is required using the contact information we will request from you.
\nIf registering with minors, you must comply with all applicable local legal requirements.
\nAccess to our facilities is provided via access codes, which will be sent to you once your reservation is confirmed. The same applies to room entry.
\nThe check-out process is also self-service. Upon expiration, your access code will automatically stop working for room entry.
\nSmoking is strictly prohibited inside the rooms and in all common areas of the hotel.
\nWe are pet friendly. Please ensure your pets do not disrupt the stay of other guests.<\/p>\n

24\/7 Service. <\/strong><\/p>\n

WhatsApp Servicio: 317 3837456<\/a><\/p>\n

Guest assistance: We are at your disposal to provide information, handle restaurant and bar orders, and assist with any other requests.<\/p>\n

QR Codes: QR codes are placed throughout the hotel for easy contact with us.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div>

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RESTAURANT AND BAR SERVICES<\/h3>\n<\/div>\n\t\t<\/div><\/div><\/div>
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Restaurant and bar requests can be placed via our service WhatsApp and are available 24\/7.
\nComplimentary American Breakfast: Available daily from 7:00 AM to 10:00 AM.
\nSelf-service drinks & bakery: Hot beverages (coffee, hot chocolate, and milk), bread, and seasonal juice are available as self-service in the restaurant area.
\nOrder your eggs via WhatsApp or directly with the attendant on duty.
\nThe restaurant operator is independent from the hotel; therefore, food and beverage orders are charged upon delivery. Cash and all major electronic payment methods are accepted.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div>

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PARKING<\/h3>\n<\/div>\n\t\t<\/div><\/div><\/div>
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The hotel offers complimentary parking for guests. Please note that parking is not available for buses or oversized tour vehicles.
\nPlease message our service WhatsApp before pulling into the parking lot so we can assign your spot.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div>

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SOL\u00c1RIUM TERRACE AND AMENITIES<\/h3>\n<\/div>\n\t\t<\/div><\/div><\/div>
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We feature two family hot tubs (capacity: up to 8 people each) and one for couples.
\nHot tub fee & booking: The fee is 30,000 COP per room (or group of up to 6 people). Hot tubs must be reserved 2 hours in advance (subject to availability).<\/p>\n

Guests have access to a 9-hole mini-golf course and a mini-soccer court. Please reserve these amenities via our service WhatsApp.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div>

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OFF-SITE SERVICES & NEARBY SPOTS<\/h3>\n<\/div>\n\t\t<\/div><\/div><\/div>
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D1 Supermarket: Located 50 meters away on the opposite side of the street (open from 7:00 AM to 9:00 PM).<\/p>\n

ARA Supermarket: Located 200 meters away on the same side of the street, toward the bus terminal.<\/p>\n

Drugstore\/Pharmacy: Located right on the corner next to the hotel parking lot (WhatsApp: +57 318 215 6036).<\/p>\n

Mobile top-ups: Mobile recharge services for all carriers are available.<\/p>\n

Daytime delivery partner: Contact Diana via WhatsApp at +57 301 569 0997 for local delivery services.<\/p>\n

Bus Terminal: We are located 500 meters from the Ibagu\u00e9 Transport Terminal, which operates 24\/7 year-round.<\/p>\n<\/div>\n\t\t<\/div><\/div>